Welcome to Assist World - AS seen on TV Terms and Conditions

Terms and Conditions

ASSIST WORLD provides this site and the products and services offered on it under the following terms and conditions of service and website use. Please read them with care. By using the ASSIST WORLD registered website or registering to use the services offered you are stating that you have read and understood the Terms and agree to be bound by them. ASSIST WORLD reserves the right to terminate your membership at any time, including ASSIST WORLD learns that you have provided false registration information or have violated the Terms.

Modifications to terms:
ASSIST WORLD reserves the right to modify the Terms from time to time. We will keep the customer informed of these changes by posting a notification on the website Homepage. The customer's sole recourse will be to discontinue use of the website. Continued use of the website indicates the customer's understanding and acceptance of the modified Terms.

Copyright and Trademarks and Restrictions on the use of the Website
The content of this website is copyright of ASSIST WORLD and belongs to ASSIST WORLD or its licensors. All other intellectual property rights are reserved. Certain of the names, logos and other materials displayed on the website constitute trademarks, trade names, service marks or logos ("Marks") of ASSIST WORLD. or other entities. You are not authorised to use any such Marks, ownership of these Marks and the goodwill thereof remains the property of A or those other entities. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out a number of pages of this website for your personal use.

Geographical Coverage
Within UK Only: To check delivery details please contact our Customer Care Team at info@assistworld.co.uk You acknowledge that the customer care team has access to data relating to your orders and that it can disclose such data after conducting the necessary identity checks. To check that we have carried out your instructions correctly and in the interests of quality control, we may monitor and record telephone calls to our contact centre.

Legal disclaimer
The services and all information, products and other content included in or accessible from this web site, are provided on an "as is" and "as available" basis and are subject to change at any time without notice. Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate.

Limitation of liability
We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer. We shall, however, be liable for losses that you suffer as a result of our breach of contract and that could have been contemplated by both you and us at the time the contract is concluded. We assume no responsibility for the contents of any other web sites to which this Web Site has links. These terms and conditions do not affect your statutory rights as a consumer.

Price Adjustments
The price for the gifts will be as stipulated at the time that the customer places the order. ASSIST WORLD is entitled to make adjustments to the price to take account of any increase in supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on the website is wrong, ASSIST WORLD will inform the customer of the correct price before a contract has been entered into. If a contract has been entered into or the goods have already been delivered, ASSIST WORLD agree to supply the goods at the published price. All prices on www.assistworld.co.uk website are exclusive of VAT but exclusive of delivery and insurance charges which will be payable as indicated at the time of placing the order.

If FREE Delivery is stated next to particular good/s then no delivery charge will be applicable for delivery of good/s to UK Mainland if shipped by courier. If shipped via Royal Mail postal then FREE DELIVERY applies for the UK.

Claims Limitation
Delivery dates are not guaranteed, and where delivery dates are given they are without liability, although every effort will endeavour to ensure that delivery dates and requirements are met wherever possible. If a specific delivery date has not been requested the order will be fulfilled within 28 working days.

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please visit our Contact Us page or email us: info@assistworld.co.uk to inform us of the problem.

The ASSIST WORLD Customer Care department will issue the customer with a Returns Authorisation number and notify them of the returns procedure. This does not affect your statutory rights.

Returns Procedure
You have a right to cancel your order for any item purchased through our website with or without reason within 24 hours of placing your order. After this 24 hour period your items will be despatched and sent to you.

We are unable to refund, replace or have the following type of items returned to us; any perishable goods, unsealed software or item personalised or made to your specification.

ASSIST WORLD are not liable for any postage costs incurred when returning unwanted goods unless previously agreed with our Customer Services Team due to being wrong item/damaged/faulty only after customer service team confirm in writing by email.

Items must be returned to ASSIST WORLD. Please contact by email at info@assistworld.co.uk for further instructions. The email must be titled RETURNS in the subject line.

We may ask you to return the item via the post office or we can also arrange a pick up by Parcel Force/UPS/FEDEX/TNT/DHL/MYHERMES/CITYLINK depending on size and weight of item being returned.

Please note when returning items please make sure your returned parcel contains you full name, order number, address and contact information so we can deal with your return efficiently and securely packaged to prevent damage during transit.

You will also need to wait for the Returns Team to get in touch with you before sending any returns to us. They will provide you with Full Instructions

Business Address - Assist World, 2 Lockyer Mews, Enfield, Middlesex, EN3 6FU

EMAIL Replies:

It can take between 1 - 4 working days for a response so please be patient.

Our customer services advisers will contact you and advise you on the best course of action relating to your query.

Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 28 days as per our terms and conditions for any sum that has been paid by you or debited from your credit card or any other payment method used for original payment for the goods minus our administration and delivery costs which will not exceed £20 GBP for unwanted goods being sent to the UK & for the rest of the world delivery address, the original cost for shipping item + adminstration fee of £5 GBP will deducted from refund or re-credit of the order or goods being returned to us.

If item is faulty or damaged when the buyer received the item and we were informed by the buyer by email and we agreed that the item was damaged or faulty prior to delivery to the buyer, we will issue full refund for item paid and any shipping costs related to item being delivered to buyer initially and any return postage costs provided the sum for returning had been agreed with us-Assist World PRIOR to item being returned to us.

Unwanted Goods
If you are not happy with your item for any reason then you are able to return it to us for a replacement or a refund. We will only refund or replace items that are in perfect resalable condition and are approved for refund or replacement within 14 days of receipt of your order.

Please email us as: info@assistworld.co.uk

When returning items as unwanted it is your responsibility to pay all postage costs for returns and it is your responsibility for the item until it reaches us, we recommend you send any items Recorded Delivery back to us for your own security or provide us with proof of posting. However you may return items to us under any manner you wish.

If your item is unwanted and it is within 14 days of placing your order then please contact us using the form and our customer services advisers will arrange for you to return the item to us for a refund, credit note or replacement minus delivery cost being an maximum of £15 for delivery to UK Mainland and £5 adminstration cost if the good/item is being returned due to being unwanted within 14 days.

30 Day Money Back Guarantee conditions

Item must be returned back with all items original supplied in a new, unused condition with all accessories, packaging originally supplied. Original postage paid or the case of FREE POSTAGE a fee of £14.95 will be deducted from refund amount. No return postage cost will be reimbursed under the 30 Day money back guarantee unless item is faulty/damaged/wrong item sent and has been confirmed with Customer Care team in advance PRIOR to returning item.

Faulty Goods
If the goods you receive are deemed to be faulty on arrival then please contact us immediately so we can arrange to deal with your problem.

IF YOU HAVE SIGNED FOR THE GOODS AS NOT FAULTY/DAMAGED, HOWEVER UPON OPENING the PARCEL AND FOUND GOODS to be DAMAGED/FAULTY- YOU MUST NOTIFY US WITHIN 12 HOURS. If not your claim may be rejected due to delivery/courier insurance conditions.

IDEALLY ALL GOODS SHOULD BE CHECKED AND THEN SIGNED FOR. IF AN ITEM IS DAMAGED IT SHOULD BE SIGNED FOR AS DAMAGED and either refused or returned

We can replace or refund genuinely faulty items, providing the fault is not a result of misuse. If the item is faulty due to misuse then we will not be able to replace or refund the item.

If it is deemed that your faulty item has become so through misuse then we will return the misused item to you with an extra administration and shipping costs of £8.99. We will keep hold of the product for a maximum 28 days if you do not accept it back, after which we will dispose of if and no refund for original item purchase cost will be issued.

If you deem your item to be faulty then please contact our customer services advisers by email. Our advisor will arrange for you to return the faulty item for our inspection. On agreement from Customer Services we will pay for any reasonable return postage costs as long as pre agreed by customer services PRIOR to item/goods being shipped/returned back to us. If you return the item without a pre-agreed postage return rebate then you may be liable for the whole postage charge.

IMPORTANT :

All items that are damaged upon receipt must be signed for as 'DAMAGED' on the couriers signature form. As courier insurance policy require customer to sign courier form/hand signature pad as Item Damaged. We advise all customers to check contents immediately upon receipt and sign for the item DAMAGED if it is indeed damaged.

ASSIST WORLD will only credit those customers that are looking for refunds or replacements if items that are received damaged are signed for as damaged.

Wrong Items Sent
If the wrong item is sent to you by a direct fault of our own or third party suppliers then please inform us.

We will happily refund or replace any wrong items sent to you. Please email us.

Good(s) not arrived
If the goods you ordered have not been delivered and were purchased over 28 days ago then we will not refund or replace these items. We will not issue a refund or credit note for missing/lost items purchased over 28 days ago.

Dispatch time:

We will dispatch your order within 2 to 7 working days from payment date.

Once your order is dispatched it usual takes from 1 to 3 working days for delivery.

Tracking information will be supplied at time of dispatch or within 24 hours of dispatch.

Orders outside the UK can take to up 14 working days depending on postal service purchased at time of your order.

If you do not receive your items then we reserve the right to ask you to wait 15 working days before we can re-dispatch the item. We will not refund missing items, only re-dispatch and you must wait the 15 working day period to make sure that the item does not arrive through the postal / delivery system.

We reserve the right to charge a redelivery fee for items that were not collected or if a re-delivery is not arrange by you on receipt of a card from the Courier or Royal Mail.

If your item has not arrived and the 15 working day period has passed you must contact us and our customer services advisers will advise on how we will re-dispatch your item and complete the necessary procedure.

Vouchers and Discounts

ASSIST WORLD allows the redemption of a single voucher, credit note or discount code per customer order. Vouchers, credit notes and discounts cannot be stacked or added in multiples against a single order.

Rejection of Electronic Payment Instructions
We reserve the right, in our sole discretion, not to accept or place an Electronic Payment Instruction: if we consider it appropriate to first obtain further information, confirmation or instructions from you or if we are unable to obtain authorisation for your debit card or credit card, for payment of all or any part of the amount instructed; or where we or our agents are prevented due to a Service Disruption Event from transmitting or otherwise administering the Electronic Payment Instruction; or where we have reason to believe the Electronic Payment Instruction was not received from you or is for an illegal or unauthorised transaction.

Once made by you, an Electronic Payment Instruction is irrevocable. It is your responsibility to ensure all transaction details are correct before sending an Electronic Payment Instruction. Immediately before transmission of an Electronic Payment Instruction, you will be presented with the details for confirmation and at that point will have the opportunity to cancel the instruction. When we have received your Electronic Payment Instruction, we will send you a Confirmation. Once a Confirmation has been received, you will not be able to change or withdraw the Electronic Payment Instruction. You should not assume your Electronic Payment Instruction has been received and accepted until you receive a Confirmation. VIATV will issue a reference number for every Electronic Payment Instruction and you will need to quote this number for any queries you may have in connection with an Electronic Payment Instruction.

Email Communications
By agreeing to these terms and conditions, you give VIATV, the right to contact you via email in order to provide important updates pertaining your usage of www.assistworld.co.uk ASSIST WORLD will give regular updates via email for Orders, Enhancements to the ASSIST WORLD Website and Services, Promotions and Offers, and Support Requests. ASSIST WORLD reserve the right to contact customers via email, to offer support, for orders that have been unsuccessful, and to allow the customer to complete the order using a different method.

ASSIST WORLD comply with the Privacy and Electronic Communications Regulations when communicating using electronic mail under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Email Security
You acknowledge that communication by Internet e-mail is unavoidably insecure in limited circumstances. By using the www.assistworld.co.uk Service, you accept the risk of e-mail between ASSIST WORLD and you being intercepted by unauthorised third parties. ASSIST WORLD shall not be liable to you for any loss, expense or damage incurred or suffered by you in connection with such interception.

Third Party Email Address
If an e-mail sent by us to you is being sent to you via a computer network operated by or on behalf of your employer, educational establishment or other third party, you warrant that you are entitled and you consent to receive such e-mail communications at that e-mail address. You also agree that we may refrain from sending you any e-mails to such address without notifying you, even if you have subscribed to receive them, if we receive a request from your employer, educational establishment or other third party or your Internet service provider to stop sending e-mails to that address.

Customer Service and Support
The customer is able to seek advice and support from the ASSIST WORLD Customer Care team through email: info@assistworld.co.uk Specific customer service enquiries will be dealt with in normal office hours, 9.00am to 5.00pm Monday to Friday. We are closed during weekend’s being Saturday, Sunday and Public holiday’s.

Complaint Handling
If you are not satisfied with the service provided by ASSIST WORLD your complaint should be addressed to Customer Care Co-ordinator, Any complaint will be investigated and you will receive a response within 7 working days of receipt.

If you still feel that your complaint has not been fully resolved, you can write to the Customer Care Manager at the above address, from whom you will receive a response within 15 working days from receipt.

Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your visit to this site, in order to understand our practices. Please note your statutory rights are not affected.

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